🔏 Privacy Policy

1. Introduction

Welcome to bgg99. This Privacy Policy explains how bgg99 ("we", "us", or "our") collects, uses, stores, and protects information about you when you use our online gaming platform at https://bgg99.vip. This policy applies to all users of the bgg99 platform, including visitors, registered members, and anyone who interacts with our services from Bangladesh and beyond.

By accessing or registering on bgg99, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of the platform. We may update this Privacy Policy from time to time; continued use of the platform following any changes constitutes your acceptance of the revised terms.

2. Information We Collect

To provide a safe, personalised, and efficient gaming experience, bgg99 collects the following categories of personal and non-personal information:

• Identity information: full name, date of birth, gender, and a copy of a government-issued identity document (National ID card or passport) for KYC verification purposes.
• Contact information: email address, mobile phone number, and city/district of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Financial information: transaction history, deposit and withdrawal records associated with payment methods such as bKash, Nagad, Rocket, Upay, and bank transfers. We do not store full payment credentials.
• Technical information: IP address, browser type, operating system, device identifiers, referral URLs, and session activity logs collected automatically when you use the platform.
• Behavioural information: game preferences, betting history, frequency of play, bonus redemptions, and responsibly-gaming tool usage (e.g., deposit limits, self-exclusion requests).

We collect information directly from you when you register, deposit, play, or contact support, as well as automatically through cookies and similar technologies when you visit the platform.

3. How We Use Your Information

bgg99 uses the personal information we collect for specific, legitimate purposes. We do not use your data for any purpose incompatible with those listed below:

• Account management: to create, verify, maintain, and support your bgg99 player account, including identity verification (KYC) in compliance with responsible gaming and anti-fraud standards.
• Transaction processing: to process deposits and withdrawals securely via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment channels.
• Service personalisation: to customise your gaming experience, recommend relevant games (cricket betting, live casino, slots, crash games), and tailor promotional offers to your activity.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent transactions, abuse, cheating, multi-accounting, money laundering, and other prohibited activities.
• Responsible gaming compliance: to monitor play patterns, apply self-imposed limits, and intervene proactively when signs of problem gambling are detected.
• Communication: to send you important account notifications, security alerts, transactional confirmations, and — where you have opted in — promotional communications about bonuses and new game releases.

4. Data Sharing and Disclosure

bgg99 does not sell, trade, or rent your personal information to third parties. We may share limited, necessary data with trusted partners strictly for the following purposes:

• Payment processors: data necessary to complete transactions via bKash, Nagad, Rocket, Upay, and banking partners is shared securely for settlement purposes only.
• Game providers and technology suppliers: technical identifiers (not full personal profiles) may be shared with licensed game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi to deliver gameplay and validate results.
• Legal obligations: where required by applicable law, court order, or regulatory directive, we may disclose information to competent authorities. We will notify you of any such disclosure unless legally prohibited from doing so.

All third parties with whom bgg99 shares data are contractually bound to maintain the same level of data protection as bgg99 applies internally. We do not permit our service partners to use your data for their own independent marketing purposes.

5. Data Security

bgg99 employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, disclosure, or destruction. These include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access control policies that limit employee access to personal data on a strict need-to-know basis, and regular security audits and vulnerability assessments.

While we apply industry-standard safeguards, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, bgg99 will notify affected users without undue delay. We encourage you to use a strong, unique password for your bgg99 account and to never share your login credentials with anyone.

6. Cookies and Tracking Technologies

bgg99 uses cookies and similar tracking technologies to improve the functionality, performance, and personalisation of our platform. We deploy three categories of cookies:

• Essential cookies: required for the platform to function correctly, including maintaining your login session, processing transactions, and securing your account from session hijacking.
• Analytical cookies: used to understand how players interact with bgg99 — which pages are visited most, average session duration, and which games attract the most engagement — helping us improve the experience.
• Preference cookies: store your platform settings such as language preference, notification preferences, and display options so they persist across visits.

You can control or delete cookies at any time through your browser settings. Please note that disabling essential cookies may prevent certain parts of bgg99 from working correctly. We do not use advertising or cross-site tracking cookies.

7. Payment Data and Financial Privacy

When you make a deposit or request a withdrawal on bgg99 using bKash, Nagad, Rocket, Upay, or bank transfer, your payment data is processed through secure payment gateways. bgg99 does not store your complete mobile banking PINs, bank account passwords, or card CVV numbers. Transaction reference numbers and partial identifiers required for dispute resolution may be retained in our secure ledger.

All financial records are maintained in compliance with anti-money-laundering (AML) requirements. Suspicious transaction patterns may be reported to relevant authorities as required by applicable law. bgg99 is committed to keeping your financial data private and protected at all times.

8. Retention of Data

bgg99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. Account information is retained for the duration of your active account and for a period of up to five years following account closure, in line with standard AML and financial record-keeping requirements.

Once retention periods expire, personal data is securely deleted or anonymised so that it can no longer be linked to any individual. Where you request early deletion of your account data, we will comply within a reasonable timeframe except where retention is legally required.

9. Your Data Protection Rights

As a bgg99 user, you hold the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected]:

• Right of access: you may request a copy of the personal data bgg99 holds about you, free of charge, within 30 days of your verified request.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. Minor details such as your registered name or phone number can also be updated directly in your account settings.
• Right to erasure: you may request that we delete your personal data where there is no compelling legal reason for us to continue processing it. This is sometimes called the "right to be forgotten".
• Right to restrict processing: in certain circumstances you may ask us to suspend the processing of your personal data — for example, if you want us to verify its accuracy before we continue using it.
• Right to object: you have the right to object to bgg99 using your personal data for direct marketing purposes. You can unsubscribe from promotional communications at any time by contacting support.

bgg99 will respond to all legitimate data subject requests within 30 days. In complex cases, we may extend this period by an additional 60 days, but will notify you of the extension and the reasons for it.

10. Age Restriction (21+ Only)

bgg99 is strictly an adult-only platform. You must be 21 years of age or older to register, play, or transact on bgg99. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will delete it immediately and close the associated account without notice.

Parents and guardians are encouraged to use device-level parental controls to prevent underage access to online gaming platforms. If you suspect a minor has created an account on bgg99, please contact us immediately at [email protected].

11. Third-Party Links

The bgg99 platform may reference or mention third-party services (such as payment providers bKash, Nagad, and Rocket, or game studios such as Pragmatic Play and Evolution Gaming). bgg99 does not control the privacy practices of these third parties and is not responsible for their data handling. We encourage you to review the privacy policies of any third-party service you choose to engage with independently of bgg99.

12. Changes to This Privacy Policy

bgg99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

We encourage you to review this Privacy Policy periodically to stay informed about how bgg99 protects your information. Your continued use of the platform after any changes constitutes your acceptance of the updated policy.